Covid-19 Information

Can I place an order on the NARS website?

Yes, you can place orders on NARScosmetics

When my order will be delivered?

Due to current circumstances, delivery times may be slightly longer – that’s why we’re offering our NARSissists complimentary shipping on all orders.

Can I return my products?

If you are not completely satisfied with your purchase from NARS, you may return it within 14 days of receipt and we will provide the merchandise refund in the original form of payment.

Why is the distribution centre reopening now when COVID-19 is still continuing to spread across Europe?

• After careful consideration and in compliance with local regulations, our warehouse partner decided to reopen the distribution centre that fulfills NARS orders.

• Both our warehouse and logistics partners are working in close coordination and compliance with local regulations taking every precaution to ensure the safety of all warehouse employees, including by regularly cleaning and disinfecting all areas of the distribution centre, promoting the strictest hygiene measures, reorganizing working protocols to ensure social distancing.

• We are also taking enhanced precautions across our supply chain and have made sure our other third-party partners are also implementing measures to protect the health and safety of their employees.

What safety measures have you taken?

• The health and safety of our loyal customers, partners and employees remains our top priority.

• Both our warehouse and logistics partners are working in close coordination and compliance with local regulations taking every precaution to ensure the safety of all warehouse employees, including by regularly cleaning and disinfecting all areas of the distribution centre, promoting the strictest hygiene measures, reorganizing working protocols to ensure social distancing.

How long will the centre be open for?

We’re closely monitoring the situation and will share any updates as appropriate.

Where is the distribution centre located?

The distribution center is located in France.

Which regions can you not deliver to due to COVID-19?

Due to carriers restrictions, we cannot deliver Cyprus at the moment.