Shopping

ORDER ONLINE

Follow the onscreen instructions to proceed through the checkout process. Once your order is submitted, a 'Thank You' page Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us here.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us here.

NARS secure checkout:
VeriSign SSL encryption: NARS understands how important security is when shopping online. We use Secure Socket Layer (SSL). This is the most advanced consumer online security technique to date. NARS staff does not have access to customer credit card numbers.

Product availability:
Occasionally, a product may be temporarily unavailable. We encourage you to return to our website to purchase the product later.
You can also let us your email address on the product page, and we will contact you when to product will be back in stock.

RETURNS

If you are not completely satisfied with your purchase from NARS, you may return it within 14 days of receipt and we will provide the merchandise refund in the original form of payment.

Kindly follow the below steps to return your NARS item(s):
  • 1. Declare your return case online by clicking on “Create return” on your initial order details page in your account, or from “Order Status” link in the footer of the site if you don’t have an account
  • 2. From your return request recap online, print the Return slip and insert it in your parcel. This document is mandatory in our return procedure. No return parcel can be treated by our teams without this document.
  • 3. From the bottom of the same page, print your Prepaid label.
  • 4. From the same page, book an appointment with DHL for the collection of your parcel, indicating the WAYBILL number to be found on your Prepaid Label.
  • Please note that it might take a few minutes for your return to be available on DHL collection booking page.
  • 5. Re-pack the item(s) declared in your return in their original packaging.
  • 6. Ensure your package is properly closed, stick on your parcel the Prepaid label and check that old shipping labels are not visible anymore.
  • 7. Hand your parcel over to DHL on the appointed date.
  • You can also contact our Customer Service by phone at +442038100750 (8AM - 8PM, UTC+1)

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    MAXIMUM PURCHASE POLICY

    We regret that we must limit orders to no more than 5 units for any item. Certain palettes and other limited sets may be restricted to one or two units per order.
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    V.A.T.

    V.A.T is included in the listed price of all items, according to the V.A.T applicable in the country you want to be delivered to.
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    Shipping

    SHIPPING COSTS
    Shipping Method Standard Shipping Express Shipping
    Country Shipping Cost Delivery Time (excluding processing time) Shipping Cost Delivery Time (excluding processing time)
    Austria 9,90 € 5 to 7 working days 12,90 € 1 working day
    Belgium 9,90 € 4 to 5 working days 11,00 € 1 working day
    Bulgaria 23,00 € 5 to 7 working days 24,00 € 1 working day
    Cyprus 34,00 € 4 to 5 working days 35,00 € 2 working days
    Czech Republic 18,00 € 5 to 7 working days 19,00 € 1 working day
    Denmark 12,90 € 4 to 5 working days 14,00 € 1 working day
    Estonia 23,00 € 5 to 7 working days 24,00 € 1 working day
    Finland 21,00 € 4 to 5 working days 23,00 € 1 working day
    France 5,95 € 4 to 5 working days 8,00 € 1 working day
    Germany 9,90 € 4 to 5 working days 11,00 € 1 working day
    Greece 22,00 € 5 to 7 working days 24,00 € 1 working day
    Hungary 19,00 € 5 to 7 working days 20,00 € 1 working day
    Ireland 9,90 € 4 to 5 working days 11,00 € 1 working day
    Italy 9,90 € 5 to 7 working days 12,00 € 1 working day
    Latvia 23,00 € 5 to 7 working days 24,00 € 1 working day
    Lithuania 23,00 € 5 to 7 working days 24,00 € 1 working day
    Luxemburg 10,00 € 4 to 5 working days 12,00 € 1 working day
    Malta 34,00 € 4 to 5 working days 35,00 € 2 working days
    Netherlands 9,90 € 4 to 5 working days 11,00 € 1 working day
    Poland 18,00 € 5 to 7 working days 19,00 € 1 working day
    Portugal 9,90 € 5 to 7 working days 12,90 € 1 working day
    Romania 24,00 € 5 to 7 working days 25,00 € 1 working day
    Slovakia 18,00 € 5 to 7 working days 19,00 € 1 working day
    Slovenia 18,00 € 5 to 7 working days 19,00 € 1 working day
    Spain 9,00 € 5 to 7 working days 10,00 € 1 working day
    Sweden 18,00 € 5 to 7 working days 19,00 € 1 working day
    UK 7,00 £ 3 to 4 working days 9,00 £ 2 to 3 working days

    Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

    TRACKING YOUR ORDERS

    After your order is placed, you will be emailed a receipt confirmation. As soon as your package is assigned a tracking number, you can track the delivery status from your customer account.

    Click on view my order; then, click on the order number you wish to track.
    You may check the status of our orders and past order history by visiting your Order History page.
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    INTERNATIONAL SHIPPING

    • For shipping in the UK, please purchase from NARScosmetics.co.uk
      Please note that we don’t deliver the Channel Islands, South Georgia and the South Sandwich Islands, British Antarctic Territory and British Indian Ocean Territory
    • For shipping in Ireland, please purchase from NARScosmetics.ie
    • For shipping in France, please purchase from NARScosmetics.fr
      Please note that we don’t deliver the DOM TOM
    • For shipping in Germany and Austria, please purchase from NARScosmetics.de
      Please note that we don’t deliver Helgoland and Büsingen
    • For shipping in Italy, please purchase from NARScosmetics.it
    • For shipping in Spain, please purchase from NARScosmetics.es
      Please note that we don’t deliver the Canaries, Ceuta & Melilla and Andorra
    • For shipping in Belgium, Netherlands and Luxembourg, please purchase from NARScosmetics.be
    • For shipping in Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden, please purchase from NARScosmetics.eu
      Please note that we don’t deliver the Cyprus no UN buffer zone or Mount Athos

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    Other Questions

    DOES NARS TEST ON ANIMALS?

    NARS does not test on animals nor do we ask others to test on our behalf, except where required by law. NARS is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards. We remain committed to bringing our vision of beauty and artistry to more fans around the globe, as part of our long-held commitment to empower women everywhere.
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    DO NARS PRODUCTS CONTAIN ANY ANIMAL PRODUCTS?

    We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain NARS products may contain animal derivatives, such as lanolin. If you would like further information as to which NARS products contain animal derivatives please contact customer care and we will provide that information.
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    DO NARS PRODUCTS CONTAIN GLUTEN?

    Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
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    WHY DO SOME NARS PRODUCTS INCLUDE PARABENS?

    It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.

    Parabens have been used for over 70 years and are approved by the US FDA for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.
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    WHY CAN MY NARS MAKEUP BRUSH SHED?

    Any of NARS brushes are made from animal hair. The hair for each brush is determined in order to provide the best application possible. When natural hair is used, it is difficult to provide uniformity with regard to hair length for every strand therefore; shorter hairs may be bundled with longer strands which may cause some shedding. We take many steps to reduce excessive shedding and to provide the best product possible. An additional step that can be taken to help minimize brush shedding is to occasionally wash your brushes with a mild shampoo. Be careful not to get water in to the top of the ferrule as this can deteriorate the glue which will cause separation from the brush head and the handle. Rinse brushes until the water runs clear. Gently re-shape brushes and let them air dry laying flat.

    Please note: no animals are harmed in any way while collecting the natural hair used in many of our brushes.
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