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Returns: NARS Satisfaction Guarantee www.narscosmetics.eu has a 14 day return policy. You have 14 days from the date of purchase to return any items in your order. Please contact the customer service at service-eu@narscosmetics.eu, indicate your order number and the reason why you want to return the product. The customer service will explain to you how to proceed. An e-mail will be sent to confirm receipt and processing of your return. Regrettably, shipping and handling fees are not refundable. Please note that only products purchased through www.narscosmetics.eu will be accepted for return. If you have questions about returns, please contact us at service-eu@narscosmetics.eu. - Back to Top Order Online Follow the onscreen instructions to proceed through the checkout process. Once your order is submitted, a 'Thank You' page will confirm your order was received and is currently beeing processed. Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us at service-eu@narscosmetics.eu. If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us at service-eu@narscosmetics.eu - Back to Top NARS secure checkout VeriSign SSL encryption: NARS understands how important security is when shopping online. We use Secure Socket Layer (SSL). This is the most advanced consumer online security technique to date. NARS staff does not have access to customer credit card numbers. - Back to Top Lost Password If you have forgotten your password, please click here If you would like to change your password,please click here - Back to Top V.A.T A 19,6% V.A.T is included in the listed price of all items. - Back to Top Product availability Occasionally, a product may be temporarily unavailable. We encourage you to return to our website to purchase the product at a later time. - Back to Top Maximum purchase policy We regret that we must limit orders to no more than 4 units for any item. - Back to Top Gifts Sending NARS products to a friend You can ship to a third party if this party resides within the UK. Please refer to the Shipping section for complete shipping policy. - Back to Top Corporate Gifts For information or assistance with placing a corporate gift order, please contact us at service-eu@narscosmetics.eu. . A customer service representative will help you with your request. - Back to Top Gift return We are sorry but Nars no longer accepts Gift returns – only purchase can make a return. . - Back to Top Makeup artist expert advice We regret that www.narscosmetics.eu cannot offer online beauty advice at the present time. Please refer to the Counters Locator section to find the NARS counter nearest you. Our expert counter staff will assist you in the best possible way. - Back to Top Makeup Artist Program NARS offers a discount on its cosmetic products to industry professionals meeting the necessary criteria. Please note all applications are subject to approval. Please contact us at service-eu@narscosmetics.eu - Back to Top  |