Newsletter
Search Site

Customer Service

Shipping

Select from one of the following common questions:



Shipping costs

Country Destination Shipping Method Shipping Cost Processing Time (approx.) Transit Time (approx.) Total Delivery Time (approx.)
Austria UPS 9.5€ 1 business day 1-5 business days
2-6 business days
Belgium UPS 8€ 1 business day 1-5 business days
2-6 business days
Bulgaria UPS 25€ 1 business day 1-5 business days
2-6 business days
Cyprus UPS 25€ 1 business day 1-5 business days
2-6 business days
Czech Republic UPS 19€ 1 business day 1-5 business days
2-6 business days
Germany UPS 8€ 1 business day 1-5 business days
2-6 business days
Danmark UPS 11€ 1 business day 1-5 business days
2-6 business days
Estonia UPS 25€ 1 business day 1-5 business days
2-6 business days
Finland UPS 25€ 1 business day 1-5 business days
2-6 business days
Greece UPS 25€ 1 business day 1-5 business days
2-6 business days
Hungaria UPS 19€ 1 business day 1-5 business days
2-6 business days
Ireland UPS 9.5€ 1 business day 1-5 business days
2-6 business days
Italy UPS 9.5€ 1 business day 1-5 business days
2-6 business days
Lithuania UPS 25€ 1 business day 1-5 business days
2-6 business days
Luxembourg UPS 7.5€ 1 business day 1-5 business days
2-6 business days
Latvia UPS 25€ 1 business day 1-5 business days
2-6 business days
Malta UPS 30€ 1 business day 1-5 business days
2-6 business days
Netherlands UPS 7.5€ 1 business day 1-5 business days
2-6 business days
Poland UPS 19€ 1 business day 1-5 business days
2-6 business days
Portugal UPS 9.5€ 1 business day 1-5 business days
2-6 business days
Romania UPS 25€ 1 business day 1-5 business days
2-6 business days
Slovakia UPS 19€ 1 business day 1-5 business days
2-6 business days
Slovenia UPS 19€ 1 business day 1-5 business days
2-6 business days
Spain UPS 9€ 1 business day 1-5 business days
2-6 business days
Sweden UPS 22€ 1 business day 1-5 business days
2-6 business days



Back to Top


Shipping terms

www.narscosmetics.eu can ship in Europe except France and the United Kingdom.

Orders are processed, shipped and delivered on business days only.

- Back to Top

www.narscosmetics.fr for delivery in France.
www.narscosmetics.co.uk for delivery in the United Kingdom.
www.narscosmetics.com for delivery in the United-States.

- Back to Top

Shipping to third party

We accept orders with a billing address different from the shipping address, as long as the billing address matches the address on your credit card statement, and both addresses are located within the limits stipulated in Shipping Terms.

- Back to Top

Tracking Orders & Order history

After your order is placed, you will be emailed a receipt confirmation. As soon as your package is assigned a tracking number, you will receive another email with the tracking number linked to the carrier's website, where you can view delivery status.
You can view the status of your order by visiting www.narscosmetics.eu and logging in to My Account with your user ID and password.
Click on view my order; then, click on the order number you wish to track. The details of your order will come up.

You may check the status of our orders and past order history by visiting your Order History page.

- Back to Top

Damaged goods

If your package was damaged during shipment by the carrier, save the box and the merchandise and notify us immediately at service-eu@narscosmetics.eu. Please have your order number along with your email address ready for fastest service.

- Back to Top

Exchange

We regret that www.narscosmetics.eu cannot handle exchanges at this time.

- Back to Top